Agent Notices, E-mails, and Letters

Week of April 30, 2012

• Portland Metro Network Change
• Preventive care benefit updates effective Aug. 1, 2012
• myRegence.com recognized for transparency innovation
• Regence Recognize — reward program to continue for 2012
• New resource for complex or escalated Customer Service questions

Week of April 23, 2012

• New Employee Choice Guide
• Portland Metro Network Change
• Pricing changes for certain Walgreens mail-order prescriptions

Week of March 26, 2012

• Regence BlueCross BlueShield of Oregon Portability renewal, May 1, 2012

Week of March 19, 2012

• Important changes to Regence Evolve Individual and Family plans in Oregon for June 1, 2012, effective date
• RegenceRx® and Catalyst Health Solutions® announce pharmacy benefit management (PBM) agreement through 2017

Week of March 12, 2012

• Sales department has early closure March 21
• Introducing LifeMap

Week of March 5, 2012

• Mailing dates change for group billings

Week of February 20, 2012

• Group administrator kits and employee packets go green
• Clark County Individual rates to change effective April 1, 2012

Week of February 13, 2012

• Use Internet Explorer to access Agent Center
• Introducing Matt Ford

Week of January 30, 2012

• Group Master Application forms for April 1 effective date or later

Week of January 23, 2012

• Oregon Select network availability expanding to groups of 2 to 99
• Production standards still in effect in 2012
• New To Regence? Product Training class to be held

Week of January 15, 2012

• myRegence.com Rewards streamlines gift card offering to our most popular: Amazon.com
• Updated Preventive Benefits flyer now on our website
• Regence Advantages adds TruHearing™ Member Plus and Banfield® Pet Hospital program benefits
• Individual and Medigap members to receive notice of Medicare Part D creditable coverage status

December 2011

• Preventive care benefits update effective Jan. 1, 2012
• Use Internet Explorer to access Agent Center
• Most popular benefit summaries updated on Agent Toolkit
• Explanation of Benefits (EOB ) has new content
• Summary of Benefit Changes and Contract Clarification- Jan. 1, 2011
• Oregon and Clark County Evolve and Bridge Plan Application Revisions/Application Submission Requirements

November 2011

• Oregon Medical Insurance Pool (OMIP) benefit and rate changes for 2012
• Updated enrollment spreadsheet template now easily allows multiple medical plans
  
• Update: Implementation of the Self-administered Chemotherapy medication mandate for group benefits
• Clark County Individual plan changes effective Jan. 1, 2012
• New-hire probationary period change requests
• 2012 Medicare plan rates
• 2012 Medicare Supplement mailing and Medicare deductible and coinsurance increases
• Medtronic insulin pumps and continuous glucose monitors will be considered out-of-network effective Jan. 1, 2012
• The Regence Group changes name to Cambia Health Solutions, Inc.

October 2011

• Jim Walton appointed Director of Sales
• Cash Management moving from Seattle to Tacoma
• Clark County plan changes resulting from self-administered anticancer legislation effective 1/1/2012
• Don Antonucci named president, Regence BlueCross BlueShield of Oregon
• Changes to the mailing frequency of our Explanation of Benefits (EOBs)
• Regence HSA Healthplan 2.0 Rx Enhancements
• Changes to Regence 2–99 (Oregon) and 1-99 (Clark County) group product suite shifts focus to our most popular plans

September 2011

• Jared Short Promotion
• Rx Creditable Coverage Determinations For 2012
• For Clark County group plans, prescription deductible will no longer apply to brand medications for insulin and diabetic supplies
• Regence HSA Integration With HealthEquity Is Available
• Wells Fargo® HSA partnership discontinued effective October 1, 2011
• Employee Choice Request Form Available on Website
• HIPAA Privacy Reminder

August 2011

• 2011-2012 Flu Shot Program
• Final Changes to our prior claims processing system impacts access to claims on myRegence.com
• Regence Life and Health Update: dental rate increase
• Employee Only Coverage in Clark County
• August Commission Payment
• Oregon Senate Bill 514 – Children’s Reinsurance Program
• Oregon Individual Evolve Application Revisions/Application Submission Requirements

July 2011

• Pre-Authorizations for select procedures start August. 1, 2011
• 2011 Regence BlueCross BlueShield of Oregon Individual Evolve Rates
• Clark County Individual Evolve Application Revisions/Application Submission Requirements
• Regence Notifies Evolve Members of Contract Changes
• Using the Correct Membership Accounting Fax Number for Group Business?
• Washington Standard Health Questionnaire Revisions (PDF)
• July Commission Payments
• News Article Clarification

June 2011

• Auto-reconciliation Billing Process
• Preventive Care Benefits Update (for non-grandfathered plans)
• 2011 Clark County Rate and Contract Renewals
• Regence Life and Health Portability Discontinuation
• Employee Choice Off To Fast Start in July!
• Oregon Individual Evolve Application Revisions/Application Submission Requirements
• Oregon 3rd Quarter 2-50 – Rates Are Approved

May 2011

• Tobacco Cessation Benefit Clarification
• Updated Group Master Applications
• Benefit Addition to Innova Plan Effective 7/1/11

April 2011

• New billing process for auto-reconciliation
• Clark County, WA Essential Benefit Changes on Individual Evolve Plans
• Summary of Benefit Changes and Contract Clarification - July 1, 2011; Class: New to Regence, Individual Product Training
• New Software Will Be Used for Future Editions of Producer News