Changes to the mailing frequency of our Explanation of Benefits (EOBs)
October 5, 2011
Starting in November we'll go from issuing EOBs daily to issuing them twice a month for our Individual, group and Medigap members. The timing for Regence MedAdvantage EOBs won't change at this time.
We're making this change because members have told us that too many claims statements creates information overload. Additionally, fewer mailings helps Regence to reduce environmental waste and hold down administrative costs.
There will be no change in how we process claims or pay providers. Furthermore, we aren't changing the mailing frequency for EOBs that accompany reimbursement checks.
We'll notify groups through a stuffer in their billing statements beginning with November 2011 bills.
We'll notify Individual members through a note on their EOBs at the end of October and via myRegence.com.
We appreciate your help addressing questions or concerns about our new EOB schedule.
If you have questions, please talk to your Regence Sales team.
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