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Captivate Files: These files require the free Adobe Flash Player (this may be already installed in your browser.)

Part 1 – General Regence Information

Welcome to Regence and Understanding our Key Differentiators in the Marketplace (22 min. webinar)
Our VP of Sales welcomes new agents, explains the national BlueCross BlueShield Association and  BlueCard program, and showcases our “key differentiators” in the market place.

Online Class Overview (2 min. webinar)
Briefly explains what the classes cover and how they are organized.

Your Role as a Regence Agent:  A Partner in Upholding Underwriting Guidelines and Following Federal Privacy Rules - Coming Soon
Explains HIPAA (Health Insurance Portability and Accountability Act) and what Regence and Agent can share with each other, and what can be shared with customers. 

General Insurance Terminology  (7 min. Captivate)
This tutorial defines the roles of the insurance agent and the insurance carrier.  Shows you where to find a glossary on www.regence.com.  Walks you through a benefit summary and defines common terms and definitions.

Agent Web Content & Navigation (8 min. webinar)
A tour of your website that contains commission information, downloadable sales and enrollment materials, communications, contact information, and the entry into the secured website called Agent Center.

Regence Public Website Content & Navigation (5 min. Captivate)
A brief walk through of the information available, including our medical policies and current health care issues.

Employer Website Content & Navigation (5 min. webinar)
Tour the group administrator website which includes a guide on how to administer a group health insurance plan, forms and the secured website called Employer Center.

MyRegence.com  (13 min. webinar)
Provides a tour of this Regence members only website, so you can speak knowledgeably about what your clients can access here. Members can benefit from information contained here and also earn rewards.

RegenceRx.com – Coming soon

How to Order Supplies (3 min. – Captivate)
This tutorial shows how you can order supplies online or via phone.

Part 2 – Individual Insurance

Agent Manual Overview (20 min. webinar)
Highlights of the information available in the Individual Agent Manual, located at www.or.regence.com/agent.  There is a wide range of topics, some examples are: how to reach your Individual Sales team, Agent Reward Programs, our BlueCard Program and our Letter of Record policy.

Senior Products (4 min. webinar)
Reviews the Medicare Companion plans.

Product Overview for Oregon Residents (25 min. webinar)
Explains the medical plans for individuals under age 65, dental plan offerings and our short-term medical plan.

Product Overview for Clark County, Washington Residents (16 min. webinar)
Explains the medical plans available for individuals under age 65.

InterM: Short Term Medical for Oregon Residents (12 min. webinar)
Describes an inexpensive temporary insurance plan available for a term of 30-185 days. Coverage is provided through Regence Life and Health Insurance Company.

Standalone Dental Products for Oregon and Clark County, Washington Residents (8 min. webinar)
Introduces our Dollar Based and Incentive Dental plans. Coverage is provided through Regence Life and Health Insurance Company.

Part 3 – Group Products and Underwriting Guidelines

Group Sales Team Structure  (2 min – Captivate)
Explains how our group sales department is structured and explains how to contact your Sales Team.

Part A:  Quoting and Underwriting Guidelines

• Get Security to Agent Center (2 min – Captivate)
  This tutorial shows the procedure to get a login and password.
• How to Collect the Correct Employer Data for Use in Requesting Rate Proposals (12 min. – Captivate)
  Reviews our Request for Proposal form and explains what pieces of information are critical in accurately determining the group’s unique rates.
• Agent Center - Running your own Rate Proposals for Group in the 2-50 rating pool (2 min - Captivate)
  Explains where to locate the tutorial within Agent Center.

Part B:  Product Overview - Coming soon

• Innova:  Medical, Riders and Rx
• Engage: Medical, Riders and Rx
• HSA 2.0: Medical, Riders and Rx
• Activate: Medical, Riders and Rx
• Employee Assistance Program
• Clark County Benefit Differences

Part C:  Enrolling a New Group - Coming soon

• Review enrollment documents
• Online Enrollment and ebilling
• Enrollment Packets
• Supporting the employer throughout the plan year
• Understanding employer forms - Employer Administrative Kit
• State and Federal Continuation

Part D:  Renewal Information - Coming soon

• Annual Census process
• Explains where to locate the tutorial within Agent Center.
• Confirming Renewals