WebEx Webinars: You will need to download the free WebEx .ARF Player to view the webinars. Choose "run" then "install." After loading the WebEx Player, right-click on a webinar link to save it to your desktop. Double-click on the webinar link on your desktop to play.

Captivate Files: These files require the free Adobe Flash Player (this may be already installed in your browser.)

AT&T Webinars: These files require the free AT&T Connect Partricipant Application. Click the "Download Now" link and follow the instructions. After loading the AT&T Connect Participant Application, right-click on a webinar link to save it to your desktop. Double-click on the webinar link on your desktop to play.

Part 1 – General Regence Information

Online Class Overview (2 min. WebEx webinar)
Briefly explains what the classes cover and how they are organized.

Your Role as a Regence Agent:  A Partner in Upholding Underwriting Guidelines and Following Federal Privacy Rules - Coming Soon
Explains HIPAA (Health Insurance Portability and Accountability Act) and what Regence and Agent can share with each other, and what can be shared with customers. 

General Insurance Terminology  (7 min. Captivate)
This tutorial defines the roles of the insurance agent and the insurance carrier.  Shows you where to find a glossary on www.regence.com.  Walks you through a benefit summary and defines common terms and definitions.

Agent Web Content & Navigation (8 min. WebEx webinar)
A tour of your website that contains commission information, downloadable sales and enrollment materials, communications, contact information, and the entry into the secured website called Agent Center.

Regence Public Website Content & Navigation (5 min. Captivate)
A brief walk through of the information available, including our medical policies and current health care issues.

Employer Website Content & Navigation (5 min. WebEx webinar)
Tour the group administrator website which includes a guide on how to administer a group health insurance plan, forms and the secured website called Employer Center.

MyRegence.com  (13 min. WebEx webinar)
Provides a tour of this Regence members only website, so you can speak knowledgeably about what your clients can access here. Members can benefit from information contained here and also earn rewards.

RegenceRx.com – Coming soon

How to Order Supplies (3 min. – Captivate)
This tutorial shows how you can order supplies online or via phone.

Part 2 – Individual Insurance

Agent Manual Overview (17 min. Captivate)
Highlights of the information available in the Individual Agent Manual, located at www.or.regence.com/agent.  There is a wide range of topics, some examples are: how to reach your Individual Sales team, ordering supplies, our BlueCard Program and our Letter of Record policy.

Bridge Plans (10 min. Captivate)
Reviews the Medicare Companion plans for Oregon and Clark County.

Evolve Products for Oregon and Clark County Residents (30 min. Captivate)
Explains the medical and dental plans available for individuals under age 65.

InterM: Short Term Medical for Oregon Residents (12 min. WebEx webinar)
Describes an inexpensive temporary insurance plan available for a term of 30-185 days. Coverage is provided through Regence Life and Health Insurance Company.

Part 3 – Group Products and Underwriting Guidelines

Group Sales Team Structure  (2 min – Captivate)
Explains how our group sales department is structured and explains how to contact your Sales Team.

How to Collect the Correct Employer Data for Use in Requesting Rate Proposals

Part A:  Quoting and Underwriting Guidelines

• Get Security to Agent Center (2 min – Captivate)
  This tutorial shows the procedure to get a login and password.
• How to Collect the Correct Employer Data for Use in Requesting Rate Proposals (12 min. – Captivate)
  Reviews our Request for Proposal form and explains what pieces of information are critical in accurately determining the group’s unique rates.
• Agent Center - Running your own Rate Proposals for Group in the 2-50 rating pool (2 min - Captivate)
  Explains where to locate the tutorial within Agent Center.

Part B:  Product Overview

• Medical Plans
  • Innova/Engage/Activate with Optional Riders (32 minutes – Captivate)
  • HSA 2.0: Medical, Riders and Rx (13 minutes – Captivate)
  • Employee Choice (4 minutes – Captivate)
• Dental Plans: Encore/Expressions/Radiance (5 minutes – Captivate)
• Clark County Benefit Differences (5 minutes – Captivate)

Part C:  Enrolling a New Group (24 min – Captivate)
Reviews new group submission dates, the employer and employee forms, and electronic enrollment options.

Part D:  Renewal Information (8 min – Captivate)
Reviews the pre-renewal annual census questionnaire, the renewal letter and running renewal options, and the renewal confirmation process.