Submitting Claims
Regence participating physicians, dentists, other health
care and dental professionals and facilities agree to
bill us directly for covered services provided to their
Regence and Regence Life
and Health patients within one year of the date of service.
Once coverage is verified patients should not be asked
for full payment at the time of service.
- Patients may be asked for copayments, coinsurance
and deductibles at the time of service.
- After services are rendered, the patient should
only be billed for any remaining deductible, copayment
and/or coinsurance amounts not collected and non-covered
services.
Electronic claims submission
Regence strongly recommends submitting claims electronically.
Electronic billing is available for all Regence
and Regence Life and Health and BlueCard® out-of-area
patients and offers the following advantages:
- Decreased data errors
- Reduced administrative costs
- Improved cash flow by providing:
- Reduced paperwork
- Expedited claims processing and account reconciliations
- Confirmation reports for submitted, received
and denied claims
Find out more about submitting
claims electronically.
Paper claims submission
Claims must be submitted on appropriate claim forms (CMS-1500, UB-04, J-400 through J-404).
| Mail
paper claims to: |
Claims Address (except FEP): |
Regence BlueCross BlueShield
of Oregon
P.O. Box 30805
Salt Lake City, UT 84130-0805 |
Federal Employee Program (FEP)
Claims Address: |
Regence BlueCross BlueShield
of Oregon - FEP
P.O. Box 31105
Salt Lake City, UT 84131-0105 |
| Mail
all other correspondence to the applicable
address: |
All correspondence (except
Regence MedAdvantage) to: |
Regence BlueCross BlueShield of Oregon
P.O. Box 1271, MS C7A
Portland, OR 97201-1271 |
Regence MedAdvantage correspondence
to: |
Regence BlueCross BlueShield
of Oregon
P.O. Box 12625
Salem, OR 97309-0625 |
Claims are generally processed within 14 days after
receipt. However some claims requiring investigation
can take longer.
- If you do not receive notification of a processing
action on a claim within 45
days please verify status using the Provider
Center.
- If no record is found on Provider Center, please
resubmit the claim.
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