| Contact the following departments
for general inquiries or questions related to pre-authorization,
BlueCard®, Teamsters and TriWest/TRICARE.
You may contact your assigned provider relations representative
or provider consultant from the following specialty
areas:
Provider Customer
Service
|
| General: |
| Hours: 6:00 a.m. to 6:00 p.m.
PST |
| Portland: |
(800) 722-5086 or (503)
225-6619 |
| Salem: |
(800) 228-0978 or (503) 371-3249 |
BlueCard
|
| Hours: 6:30 a.m. - 4:00 p.m. PST |
|
| Claims, general questions
|
Phone: (800) 448-0525 Portland:
(503) 225-5393
Secure contact form |
| Member benefits/eligibility
(National) |
Phone: 1 (800) 676-2583 |
| Federal Employees
Program |
| Claims, general questions |
Phone: 1 (877) 668-4654
|
| InnovaSM and
EngageSM |
| Claims, general questions |
Phone: 1 (800) 452-6333
|
| Regence MedAdvantage |
| Claims, general questions |
Phone: 1 (800) 541-8981
|
| Electronic Transactions
|
| Regence EDI Support Center |
Phone: (800) 713-1693
Fax: (877) 329-3342
E-mail: EDIsupport@regence.com |
| Patient Safety |
| Portland |
Phone: (503) 225-6994 |
| Pre-authorization |
| Medical (all Commercial and Medicare members) |
Phone: (800) 824-8563 or
Portland:
(503) 220-4795
FAX: 1 (800) 453-4341 |
| Pharmacy Prior Authorization |
Phone: (800) 643-5918
FAX: (888) 437-1510 |
| Mental health and chemical
dependency
All participating, preferred and Access members (except FEP)
|
Phone: (800) 547-9718
Fax: (800) 331-3505 |
FEP members
|
Phone: (866) 873-9743
Fax: (800) 331-3505 |
| Regence MedAdvantage and First
Choice Sixty-Five members |
Phone: (800) 547-9718
Fax: (800) 331-3505 |
|
| Regence Online Services |
| Hours:
7:00 a.m. - 5:00 p.m. PST |
For technical and security support
please contact Regence Online Services at
1 (888) 427-0470. |
Teamsters Customer
Service
|
| Hours: 6:00 a.m. - 6:00 p.m. PST |
| Portland: (503) 220-6100 or toll-free
1 (800) 452-8812. |
| TriWest/TRICARE |
| Physicians, other medical providers
and health care facilities should contact their
Provider Relations Representative (our Oregon
Map locates your Provider Relations Representative).
Members should contact TriWest toll free at 1 (888) TRIWEST (874-9378) or 1 (602) 564-2161. |
 |
|
