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| Behavioral Health
Behavioral health provider relations representatives
are the main points of contact for all chemical dependency
treatment facilities and all mental health provider
types.
- New office orientations
- Questions on professional agreement terms
- Explanation of specific medical, administrative
or reimbursement policies
- General education regarding billing and coding methods
- Requests for Regence BlueCross BlueShield of Oregon
agreements
- Provider information changes e.g., address or tax
identification changes
- Provider complaints and grievances
- Inquiries that cannot be resolved through Provider
Customer Service
- Operational interface between organized groups and
the health plan
- Office visits requested for problem solving
- Resolution of global issues e.g., policies, medical
review
- Electronic tools, including information and training
on Provider Center
- Delegation arrangement issues
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