| For general inquiries or questions related to pre-authorization,
BlueCard®, Teamsters and TriWest, contact the following departments:
Contact your provider relations representative
or provider consultant for specific questions:
| Provider Customer
Service |
| Hours: 6 a.m. – 6
p.m., Monday through Wednesday and Friday (Thursday
9 a.m. to 6 p.m.) PST |
| For general inquiries and claim questions please call or email your questions. |
| Portland: |
1 (800) 722-5086 or (503)
225-6619 |
| Salem: |
1 (800) 228-0978 or (503) 371-3249 |
BlueCard®
|
Hours: 6:30 a.m. to 4 p.m. PST Monday
through Wednesday and Friday (Thursday 9 a.m.
to 4 p.m.) |
| Claims, general questions
|
Phone: 1 (800) 448-0525 Portland:
(503) 225-5393
Secure contact form |
| Member benefits/eligibility
(National) |
Phone: 1 (800) 676-2583 |
| Federal Employees
Program |
| Hours: 7 a.m.
to 5 p.m. Monday through Wednesday and Friday (Thursday
9 a.m. to 5 p.m.) |
| Claims, general questions |
Phone: 1 (877) 668-4654
|
InnovaSM,
EngageSM, ActivateSM,
Health Savings Account Healthplan 2.0SM |
| Hours: 6
a.m. – 6 p.m., Monday through Wednesday
and Friday (Thursday 9 a.m. to 6 p.m.) |
| Claims, general questions |
Phone: 1 (800) 452-6333
|
| Regence MedAdvantage |
| Hours: 7
a.m. - 8 p.m. Monday through Wednesday and Friday
(Thursday 9 a.m. to 8 p.m.) |
| Claims, general questions |
Phone: 1 (877) 508-7362
|
| Electronic Transactions
|
| Regence EDI Support Center |
Phone: 1 (800) 713-1693
Fax: 1 (877) 329-3342
Email: EDIsupport@regence.com |
| Patient Safety |
| Portland |
Phone: (503) 225-6994 |
| Regence Online Services Hours:
7:00 a.m. - 5:00 p.m. PST |
| For technical and security support
please phone
1 (888) 427-0470. |
Teamsters Customer
Service Hours: 6:00 a.m. - 6:00 p.m. PST
|
| Portland: (503) 220-6100 or toll-free
1 (800) 452-8812. |
| TriWest |
| Physicians, other medical providers
and health care facilities should contact their
provider relations representative (our Oregon
Map locates your provider relations representative).
Members should contact TriWest toll free at 1 (888) TRIWEST (874-9378) or 1 (602) 564-2161. |
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