| For general inquiries or questions
related to pre-authorization, BlueCard®,
Teamsters and TriWest, contact the following departments:
Contact your provider relations representative
or provider consultant for specific questions:
Complete the Provider Information Update Form when:
- A provider leaves or joins your clinic or practice
- You have a change to your organization's address, phone number, tax identification or National Provider Identifier number
The form can easily be submitted online or printed and faxed.
| Provider
Center |
Register to use
our free, Web-online tool to:
- Verify patient coverage, benefit types and eligibility effective dates
- View patient benefit information, including office visit copayments
- View the status of your submitted claims and payment information
- Search for and view payment vouchers by provider name, voucher number or check number
|
Hours: 7 a.m
to 5 p.m. |
| Technical
support: |
| Phone: |
1
(888) 427-0470 |
|
| Administrative Service Only (ASO) |
| Hours: 7 a.m. to 5 p.m. |
|
BlueCard®
|
| General
questions: |
| |
|
| |
|
| |
| Member
benefits/eligibility (National): |
Hours: 8 a.m. to 4:30 p.m. |
|
| Federal Employees
Program |
| Hours: 8:30 a.m. to 4:30 p.m.
Monday through Wednesday and Friday (Thursday
9 a.m. to 4:30 p.m.) |
|
HSA Healthplan
2.0SM |
| Hours: 6 a.m. – 6
p.m., Monday through Wednesday and Friday (Thursday
9 a.m. to 6 p.m.) |
|
Medical Products: Innova®and
Engage® (Core Group)
Dental Products: EncoreSM, ExpressionsSM and RadianceSM |
| Hours: 6 a.m. – 6
p.m., Monday through Wednesday and Friday (Thursday
9 a.m. to 6 p.m.) |
|
Regence Evolve
Individual and Family products (Core Individual) |
| Hours: 6 a.m. – 6
p.m., Monday through Wednesday and Friday (Thursday
9 a.m. to 6 p.m.) |
|
| Regence MedAdvantage |
| Hours: 7 a.m. -
8 p.m., Monday through Wednesday and Friday (Thursday
9 a.m. to 8 p.m.) |
|
| Annual Wellness Visit Program |
|
Regence Bridge
Medigap products |
| Hours: 6 a.m. – 6
p.m., Monday through Wednesday and Friday (Thursday
9 a.m. to 6 p.m.) |
|
Regence Life and Health |
Regence Life and Health sells both life products and health plans. Learn more.
|
|
| Electronic Transactions
|
| Regence EDI Support Center |
|
| Pharmacy
Services |
| General
inquiries: |
| |
|
| |
|
| Pharmacy
Prior Authorization: |
| |
|
| Phone: |
1
(800) 643-5918 |
| Fax: |
1 (800) 884-4282 |
| |
|
| Fax: |
Medicare Part
D |
| |
1 (888) 335-3016 |
|
Specialty Programs
Customer Service
|
| Bledsoe Trust |
|
| Nelson/TOC Woodworkers Trust |
|
| Non-Union TOC |
|
| Teamsters |
|
| TriWest |
| Physicians, other medical providers
and health care facilities should contact their
area
provider
relations representative. |
Sign up for TRICARE
eNews
|
| Members should contact TriWest |
| Phone: |
1 (888)
TRIWEST (874-9378) or |
| |
1 (602) 564-2161 |
|
| Other Regence Products |
Hours: 6 a.m. – 6 p.m., Monday through Wednesday and Friday (Thursday 9 a.m. to 6 p.m.). |
For patients on other Regence products, please call the Core Group or Core Individual phone numbers listed above. |
Fraud and Abuse |
| Hotline |
|
| Uniform Medical Plan |
Providers have access to a designated Regence UMP customer service team Monday through Friday from 7 a.m. to 5 p.m. PST:
- Providers may call 1 (888) 849-3682
|
| Holiday Closure Schedule |
Our offices will be closed for the following holidays:
| 2012 |
| New Year's Day |
Monday |
January 2 |
| President's Day |
Monday |
February 20 |
| Memorial Day |
Monday |
May 28 |
| Independence Day |
Wednesday |
July 4 |
| Labor Day |
Monday |
September 3 |
| Thanksgiving |
Thursday and Friday |
November 22-23 |
| Christmas |
Monday and Tuesday |
December 24-25 |
|
|
