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Administrative Manual

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Identifying Members

Regence MedAdvantage member cards

Member cards are plastic and have one of the following backgrounds:

  • A snowboarder image
  • Four cityscapes (Boise, Portland, Salt Lake City or Seattle)
  • Two graphic designs (diamonds or circles)

Sample Regence MedAdvantage card:

MedAdvantage member card sample


The front of the card includes the:
Item A
  • Member’s name
  • Member number (ID NO), necessary for claims submission and Customer Service inquiries.
Item B
  • Suffix number and member’s name (first name, middle initial, last name). The two-digit suffix should not be included as part of the member number and is not needed to process the claim.
  • Member’s group number (Group No), necessary for claims submission.
  • Office visit copayment amounts for:
    • Primary Care Provider (PCP)
    • Specialist (SPEC)
    • Out-of-network (OUT)
Item C Product name.
Item D The pharmacy benefit identification number (Rx BIN) and Processor Control Number (PCN) numbers.
The back of the card includes the:
  • Vision Service Plan phone number
  • Medical Pre-authorization phone number
  • Medical and pharmacy claims submission addresses
  • Member website and Customer Service phone number

 

Learn about our Medicare products.

 

Revised January 2012