InnovaSM, EngageSM and ActivateSM
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 Unique
Features
- Unique family or individual member cards with background images
- Changes to claim vouchers including boxes around the headers for each amount, line by line breakdowns, specific error messages, and codes billed by line item and then, if applicable, the code(s) bundled into them
- Dedicated Customer Service phone number for Innova, Engage and Activate questions 1 (800) 475-1149
- Available to all sized employer groups
- Flexible options allow members to choose copayment, coinsurance and deductible amounts
- Members seek services from any provider on our networks or from non-contracted providers
- Activate members are rewarded for participating in a wide variety of activities geared toward improving and maintaining health, including exercising, healthy eating, seeking preventive care, and reducing stress.
Identifying Innova, Engage and Activate members
Copayment, coinsurance, deductible or network information
Copayment information for Innova is listed on the front
of the member card. Coinsurance, deductible and network information
is not included on the member cards. Please contact Regence
Provider Customer Service for these products at 1 (800) 475-1149 or use Regence Online Services for Providers to receive coinsurance
and deductible or network information for these members.
Key Differences
- Innova, Engage and Activate members can choose from a selection of seven different backgrounds on their member cards
- Members can also choose whether to have family or individual cards
View sample member cards (PDF) »
Claim Vouchers
Providers will receive unique Claim Vouchers for Innova, Engage and Activate claims.
Key Differences
- Boxes around the headers for each amount
- Line by line breakdowns
- Codes billed by line item and then, if applicable, the code(s) bundled into them
- Specific error messages
View sample voucher (PDF) »
 Activate Member Choice Fund payments
When a Activate member elects to use his or her Member Choice
Fund to pay medical deductibles or coinsurance, the payment
will be noted with a new explanation code of ZMO, Member Choice
Account payment.
View sample
Activate Member
Choice Account
(PDF) »
Benefit summaries
Obtaining benefits, eligibility or claim information
Log into Regence Online Services for Providers for instant access to benefits, eligibility and claim status for patients with Innova,
Engage and
Activate.
Innova,
Engage and
Activate products have a unique Customer Service phone number for providers 1 (800) 475-1149.
Provider networks
Innova, Engage and Activate members can seek services from
our Traditional,
Preferred Provider
Organization
(PPO) or non-contracted
providers.
Interested in finding
out who's in
our provider
networks or
validating
your information
is correct?
Visit our Provider Directory ».
Detailed product information
Innova, Engage and Activate information
Find detailed Innova, Engage and Activate product information
in the Innova,
Engage and Activate
section (PDF) of our Administrative Manual.
Member cards
Examples and explanations of Innova, Engage and Activate member
cards can also be found in the Identifying Members (PDF) section of our Administrative Manual.
Claim vouchers
Examples and explanations of Innova, Engage and Activate claim
vouchers can be found in the Payment (PDF) section of our Administrative Manual.
|
 Contact
Us
Phone Customer Service
1 (800) 452-6333.
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